Policies (Shipping/Returns)

 

ATTENTION: Shipping Address and Billing Address MUST match for your order to be processed or else your order will automatically be cancelled. If both do not match during processing time, you will be asked to submit Identification to verify the billing address listed. To prevent cancellations please contact INFO@CURLCANDI.COM for further verification instructions to have your order processed successfully.

ALL ORDERS MAY TAKE 1-3DAYS PROCESSING TIME, AND 1-3 BUSINESS DAYS TO DELIVER. ALL ORDERS WILL BE SENT FROM OUR VENDOR WAREHOUSES. 

ALL ORDERS ARE "SIGNATURE REQUIRED" UPON DELIVERY AND FINAL SALE. WE DO NOT OFFER REFUNDS UNLESS THE ORDER WAS INCORRECT OR THE WEFTS APPEAR DAMAGED. We are more than happy to accommodate RETURNS for Untouched (Do not run through the hair with your fingers), unopened, unworn hair within 5 days of receiving your order (SHIPPING RETURN FEE IS NOT INCLUDED. If the hair appears touched, we will not accept the refund. You are responsible for the cost of return shipping back to Curl Candi. Please utilize our curl matching services and contact our curl line (510) 672-4233 for any questions, as we will not accept refunds unless there is an order issue. 

ALL CLIPIN ORDERS ARE NON-REFUNDABLE, AS ALL OF OUR CLIPINS ARE CUSTOM AND HANDMADE.

We only accept returns on extensions that have not been opened, worn or tampered with. All Curl Candi Hair Extensions are specially packaged and sealed with a security seal to identify if the extensions have been taken out of the packaging. The security seals must be intact and all hair extensions must be in its original packaging. If the main package has been opened, the return and refund will not be accepted, for sanitary and safety purposes of other customers.

Why are Curl Candi Hair Extensions non-returnable If opened?
Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW opened items to be returned for the safety and health of all of our clients.

What if my extensions are defective or have a loose clip? 
If the product is defective please send a picture along with a detailed email description to info@curlcandi.com and We will gladly help resolve the issue.

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Privacy Policy for Curl Candi

At Curl Candi, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide to us through our SMS marketing and email communications.

1. Information We Collect

  • Personal Information: We may collect your name, phone number, email address, and other contact details when you sign up for our SMS marketing or email newsletters.
  • Usage Data: We may collect information on how you interact with our messages, such as open rates, click-through rates, and responses.

2. How We Use Your Information

  • Marketing Communications: We use your personal information to send you promotional offers, product updates, and other marketing communications via SMS and email.
  • Personalization: We may use your information to tailor our messages to your preferences and interests.
  • Service Updates: We may notify you of any changes to our services, terms, or policies.

3. How We Share Your Information

  • Service Providers: We may share your information with third-party service providers who assist us in managing our SMS and email campaigns. These providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.
  • Legal Requirements: We may disclose your information if required by law or to protect our rights and the safety of others.

4. Your Choices

  • Opt-Out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or replying “STOP” to our SMS messages.
  • Access and Correction: You have the right to access and correct your personal information. Contact us at [insert contact email] to make any changes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure.

6. Children’s Privacy

Curl Candi does not knowingly collect or solicit personal information from children under the age of 13. If we become aware that we have collected personal information from a child under 13, we will delete it promptly.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Curl Candi
INFO@CURLCANDI.COM
(510)672-4233