Terms and Conditions

Welcome to the Curl Candi world, where every curl is treated like royalty and every customer is part of the family. We are committed to providing you with a smooth and secure shopping experience while protecting both you and our brand from any sugar-coated tricks.

 

By placing an order through our website, www.curlcandi.com , you agree to the terms outlined below.

1. Sweet Shopping Experience

At Curl Candi, we take pride in delivering high-quality products and exceptional service. From our textures to our packaging, every detail is carefully crafted with love. When you shop with us, you agree to use our website responsibly and follow our ordering and payment guidelines.

2. Order & Payment Policy

• All orders are subject to availability and acceptance.

• Prices, descriptions, and availability may be updated at any time to reflect the most accurate and up-to-date information.

• We reserve the right to refuse or cancel orders at our discretion to protect the integrity of our brand and customers.

3. Shipping & Billing Address Policy — For a Safe & Sweet Checkout

To sprinkle a little extra security on every order, your shipping and billing addresses must match at checkout.

If your shipping and billing addresses do not match:

• We kindly require you to submit a valid government-issued photo ID showing your name and either the billing or shipping address listed on your order.

• This step ensures that every Curl Candi package lands safely in the right hands — yours.

If this verification is not completed:

• Your order will be canceled and refunded.

• Repeat attempts without verification may result in restrictions on future orders.

We appreciate your understanding as this helps keep our community safe from fraudulent activity.

4. Your Information Stays Private — Always

We value your trust and take privacy very seriously.

• Any information you provide, including verification documents, is used solely for fraud prevention and order protection.

• We will never sell, share, or distribute your personal information to anyone — ever.

• IDs submitted for verification are never stored and are securely deleted immediately after your order is verified.

• Our website is SSL-secured to ensure your information is always protected.

5. Returns & Refunds — All Sales Final

Due to the nature of our products, all sales are final. We do not accept returns, exchanges, or issue refunds. We take great care to ensure that every order is packed with love and quality checked before it leaves our candy-coated doors.

However, if you receive the wrong item or if your order arrives damaged due to our error, please contact us within 48 hours of delivery, and we will gladly assist you.

6. Curl Candi Content & Brand Protection

All content on this website, including but not limited to logos, product photos, designs, graphics, and text, is the sweet and exclusive property of Curl Candi. No images, names, or branded elements may be copied, used, or distributed without our express written consent.

7. Limitation of Liability

While we aim to deliver pure magic with every order, Curl Candi is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Always use our products responsibly and with care.

8. Contact Us — We’re Here for You

Questions? Need help with an order?

We are happy to assist with any order inquiries, verification steps, or concerns.

Email us at: info@curlcandi.com

(510)672-4233


A Final Note, With Love

At Curl Candi, every curl is celebrated, and every customer is cherished. Thank you for trusting us to be a part of your hair journey — we are honored to serve you sweetly and professionally.